This Privacy Policy describes how TradeNova LTD doing business as ScaleUp Media ("ScaleUp Media", "we", "us", or "our") collects, uses, and shares information about you when you visit our website, request a strategy call, or engage us for performance marketing services including paid advertising, SEO, social media management, website development, and CRM support.
1. Information We Collect
We collect information you provide directly, such as your name, business name, email address, phone number, website URL, marketing budget, and any details you share about your goals when you submit a form, book a call, or communicate with us.
We also automatically collect technical data such as IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions with our advertising — through cookies, pixels (including Meta Pixel and Google Tag), and analytics tools (Google Analytics 4).
2. How We Use Your Information
- To respond to inquiries and deliver the marketing services you request.
- To send transactional messages (appointment confirmations, reminders, account updates, replies to inquiries).
- To send promotional messages about offers, case studies, and new services — only with your consent.
- To measure ad performance, optimize campaigns, and build lookalike audiences for our clients and ourselves.
- To comply with legal obligations and protect our rights.
3. Mobile Information Sharing and SMS Consent Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes by TradeNova LTD doing business as ScaleUp Media. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We share information only with: (a) service providers who help us operate our business (e.g., CRM, email, analytics, ad platforms), (b) authorities when required by law, and (c) successors in the event of a merger or acquisition. We never sell your personal information.
5. Cookies & Tracking
We use cookies and similar technologies to remember preferences, measure traffic, and serve relevant ads. You can disable cookies in your browser settings, but some features may not work as intended.
6. Data Retention & Security
We retain your information only as long as necessary to provide our services and comply with legal obligations. We use industry-standard administrative, technical, and physical safeguards, but no transmission over the internet is 100% secure.
7. Your Rights
Depending on your jurisdiction (including GDPR and CCPA), you may have the right to access, correct, delete, or port your data, opt out of marketing, or object to certain processing. Contact us at support@scaleupmedia.us to exercise these rights.
8. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect data from them.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date reflects the most recent revision.
10. Contact
TradeNova LTD doing business as ScaleUp Media · support@scaleupmedia.us
11. SMS & Marketing Communications
By opting in, you consent to receive transactional and promotional SMS and email from TradeNova doing business as ScaleUp Media. Message frequency may vary. You can cancel the SMS service at any time by texting "STOP" to +1 812-487-1680. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.